Vetra Terms & Conditions

1. About Vetra

Vetra ("Vetra," "we," "us," or "our"; legal entity name: [TODO: legal entity]) provides a personalized skincare-coaching platform that pairs licensed esthetician review with at-home product use, a free cycle and skin tracking experience, and a paid per-season product subscription. The Vetra platform, website, mobile experience, communications, the daily log and cycle features, and the products and routines offered or recommended through it are referred to collectively as the "Services."

By creating an account, logging in, or using the Services in any way, you ("Client," "you," or "your") agree to these Terms & Conditions (the "Agreement"). If you do not agree, do not use the Services.

2. Not Medical Advice

Vetra is a cosmetic and skincare service. It is not a medical practice. Vetra does not provide medical advice, diagnosis, or treatment, and is not a substitute for care by a licensed physician, dermatologist, or other qualified health professional.

Always seek the advice of a qualified healthcare provider with any questions you may have about a medical condition, skin condition, allergy, pregnancy, or medication. Never disregard professional medical advice or delay seeking it because of something you received through Vetra.

If you experience pain, severe irritation, swelling, blistering, difficulty breathing, or any other signs of an adverse reaction, discontinue use immediately and seek medical attention.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create a Vetra account. By accepting this Agreement you represent that you meet this requirement and that the information you provide is true, accurate, and complete.

4. Client Responsibilities & Patch Testing

You agree to (a) patch-test any new product on a small area of skin before broader use; (b) follow the routine, frequency, and cautions Vetra provides; (c) disclose known allergies, sensitivities, current medications (including retinoids, antibiotics, isotretinoin, and photosensitizing drugs), pregnancy, recent procedures, and skin conditions; (d) keep your account credentials confidential; and (e) not share your account with anyone else.

You acknowledge that everyone's skin responds differently. Results, timelines, and tolerability vary, and no specific outcome is promised or guaranteed.

5. Photo Uploads, Notes & Feedback

The Services allow you to upload skin photos and submit notes, symptoms, and feedback. By submitting this content ("Client Content") you grant Vetra a limited, worldwide, royalty-free license to store, display, transmit, and use Client Content for the sole purpose of operating the Services, providing your personalized routine, conducting internal quality and safety review, and complying with law.

Vetra will not sell your Client Content, will not use your photos for marketing, and will not share them with third parties except (i) trusted infrastructure providers acting on Vetra's behalf, or (ii) where required by law.

You represent that you own or have the rights to the Client Content you upload and that submitting it does not violate any law or the rights of any other person.

Vetra does not currently perform automated or AI-based analysis of your skin photos. If Vetra introduces AI photo analysis in the future, it will be described in the Services and will require a separate, explicit opt-in consent before any of your photos are processed that way.

6. Privacy, Data & Your Rights

Vetra collects only the information needed to deliver the Services: account information, routine and feedback history, photos you upload, and basic technical/usage data. This information is stored on secured infrastructure with access restricted to Vetra and authorized Vetra personnel.

Vetra is not a HIPAA-covered entity and Client Content is not treated as protected health information; however, we apply commercially reasonable administrative, technical, and physical safeguards to protect it.

You may request to access, correct, export, or delete your account and Client Content at any time by contacting Vetra. Deletion may be subject to limited retention for fraud, safety, or legal-compliance purposes.

7. Cycle & Skin Tracking Data (Sensitive Personal Data)

Vetra's free tracking tier collects menstrual-cycle information (such as last period date and cycle length) and daily skin observations (such as inflammation, texture, pigmentation, oiliness, dryness, breakouts, and free-text notes). Vetra treats this information as sensitive personal data and applies heightened safeguards to it.

This data is used to: (a) show you your current cycle phase and tracking history, (b) generate the personalized phase and skin guidance shown in the app, and (c) maintain the security and integrity of your account. Cycle and skin-tracking data is retained while your account is active. When you delete your account, this data is erased within [TODO: retention window, default 30] days, subject to limited retention required by law.

Vetra does not sell cycle or skin-tracking data, does not share it with advertisers, data brokers, or insurers, and does not use it to target advertising.

Research and product improvement is a separate, optional use. Use of your cycle and skin-tracking data to improve Vetra's methodology, train internal models, or inform de-identified, aggregated research is covered by a separate, explicit opt-in consent that is presented on its own and is not bundled into your acceptance of this Agreement. You may grant or withdraw research consent at any time from your account settings. Withdrawing research consent does not affect your ability to use the free tracking, cycle sync, phase view, or pattern features.

8. Communications & Direct Messaging

By using the Services you consent to receive routine-related and account-related communications from Vetra and Vetra, including in-app messages, email, and (where you have opted in) SMS. Standard message and data rates may apply. You can opt out of non-essential communications at any time; essential safety, billing, and account messages may still be sent.

9. Vetra Products, Adverse Events & Third-Party Items

Vetra offers its own five-product seasonal collection. Vetra products are cosmetics, not drugs, and are not intended to diagnose, treat, cure, or prevent any disease. The full ingredient list, intended use, and any cautions for each Vetra product are provided on the product page and on the product packaging; please review them before use and follow the patch-testing and routine guidance in Section 4.

Vetra products are warranted only to conform to the description and ingredient list provided at the point of sale and to be free of manufacturing defects on arrival. To the fullest extent permitted by law, no other warranty (express or implied, including merchantability, fitness for a particular purpose, or any warranty of specific cosmetic results) applies to Vetra products. Reports of damaged or defective product on arrival are handled under Section 10.

Adverse event reporting. If you experience a reaction, irritation, or other adverse event you believe is related to a Vetra product, stop using the product, take photos if you can do so safely, and report it to Vetra promptly. You can report through the in-app message thread with Vetra or by emailing [TODO: real safety email address, for example safety@vetra]. If you are experiencing a medical emergency, contact your local emergency services first. Vetra will acknowledge the report, ask follow-up questions as needed, and keep a record of the event for safety review.

Some routines also reference third-party products (for example mineral SPF). Third-party products are governed by the terms, ingredient lists, and warranties of their manufacturer. Vetra is not the manufacturer of third-party products and makes no warranty regarding them.

10. Seasonal Subscription, Billing & Shipments

Vetra's paid plan is a per-season subscription. Four (4) shipments are sent per year, one per season, and the subscription auto-renews each season until you cancel. The current price, billing cadence, renewal date, and the season covered by each shipment are disclosed to you at checkout before you are charged, and a reminder is sent before each renewal where required by law.

Cancellation. You may cancel auto-renewal at any time from your account billing settings or by contacting Vetra. Cancellation stops future shipments and future charges. The current season's shipment is not refunded automatically once it has been processed for fulfillment, except as described in the refund window below or as required by law.

Refunds. Vetra offers a [TODO: refund window length, for example 14-day] refund window from the date a shipment is delivered for product that is unopened or that arrived damaged or defective. Refunds for reactions and adverse events are handled on a case-by-case basis under Section 9.

Delivery. Vetra ships to addresses you provide and is not responsible for delays caused by the carrier, incorrect address information, or events outside Vetra's reasonable control. Title and risk of loss pass to you on delivery to the carrier, except that Vetra will replace or refund shipments confirmed lost in transit or damaged on arrival when reported within the refund window.

Missed or skipped shipments. If you cancel mid-season after the current season's shipment has already been charged or shipped, that shipment is not retroactively cancelled. If a shipment cannot be delivered and is returned to Vetra, Vetra will contact you to arrange re-delivery or, if you prefer, refund the product portion of that shipment less any non-refundable shipping costs.

Taxes and shipping fees, where applicable, are shown at checkout. Promotional pricing applies only to the term stated; renewals are billed at the then-current standard price disclosed to you before renewal.

11. Assumption of Risk & Release

Skincare ingredients - including but not limited to acids, retinoids, peptides, brighteners, exfoliants, and active treatment formulas - can cause irritation, dryness, redness, peeling, photosensitivity, or allergic reaction. You voluntarily assume the risks associated with using cosmetic skincare products and following routines recommended through Vetra.

To the fullest extent permitted by law, you release Vetra and Vetra from any claim arising from (a) your use of recommended products, (b) Client Content you submit, (c) your failure to disclose a relevant medical condition, allergy, or medication, or (d) your failure to follow the cautions provided with your routine.

12. Disclaimers

The Services and any products recommended through them are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty of specific cosmetic results.

13. Limitation of Liability

To the maximum extent permitted by law, Vetra and Vetra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses, arising out of or related to the Services.

Vetra's total aggregate liability arising out of or related to the Services will not exceed the greater of (a) the total amount you paid to Vetra in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

14. Indemnification

You agree to defend, indemnify, and hold harmless Vetra and Vetra from any claim, damage, liability, or expense (including reasonable attorneys' fees) arising from your use of the Services, your Client Content, or your breach of this Agreement.

15. Termination

You may close your account at any time. Vetra may suspend or terminate your access to the Services if you breach this Agreement, misuse the Services, or for safety, fraud-prevention, or legal-compliance reasons. Sections that by their nature should survive termination (including 5, 6, 7, 9, 10, 11, 12, 13, 14, and 16) will survive.

16. Governing Law & Disputes

This Agreement is governed by the laws of the State of [TODO: governing-law state], without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in [TODO: county, state], and you consent to personal jurisdiction there.

17. Changes to These Terms

Vetra may update this Agreement from time to time. When the terms change in a material way, Vetra will require you to review and re-accept the updated Agreement on your next login. Continued use of the Services after re-acceptance constitutes agreement to the updated terms.

18. Electronic Signature & Consent Records

By typing your full legal name and clicking "I Agree," you (a) acknowledge that you have read, understood, and agree to this Agreement; (b) consent to do business with Vetra electronically; and (c) agree that your electronic acceptance has the same legal effect as a handwritten signature. Vetra will store a timestamped record of your acceptance, including the version of the Agreement, the name you typed, the date and time, and your IP address and browser, for compliance purposes.

Separate consents are recorded the same way. Each of (i) your acceptance of this Agreement, (ii) your optional opt-in to use of cycle and skin-tracking data for research and product improvement, and (iii) at checkout, your acknowledgement of subscription auto-renewal and per-season billing, is recorded as its own consent record with the consent type, the version of the disclosure shown to you, and a timestamp. You can review or withdraw the optional research consent at any time from your account settings; withdrawing it does not affect the validity of processing that occurred before withdrawal.

19. Contact

Questions about this Agreement can be sent through the in-app message thread with Vetra, via the Contact page on the Vetra website, or by email to [TODO: real contact email, for example hello@vetra]. Privacy-specific requests are also handled at that address.